Shipping
Packing and shipping of orders takes place on the first Monday after an order is placed.
Please bear this in mind when you are placing your order to avoid disappointment.
Orders currently ship to addresses in the United Kingdom only.

ROYAL MAIL 2nd CLASS – £3.95
This service is not tracked or insured and does not require a signature from the receiver.
Delivery takes approximately 2 – 3 working days from the shipment date.
You will receive and email to notify you when your order has been dispatched.

For larger orders or where tracking and insurance is required, please email first to arrange a delivery by DPD.
This service is fully tracked and insured and requires a signature from the receiver.
Delivery takes approximately 1 – 2 days from shipment date.

Local Pick Up
For the local pick up option, please wait for your email confirmation that your order is complete to ensure that it is ready and that someone is available to prepare your items for collection.

Returns Policy
You are within your rights to cancel any order in writing within 7 working days. If you have received your goods and you wish to return them, please make contact beforehand to arrange. Due to the nature of the products, goods can only be returned if they remain unopened and remain in the same condition as when you received them. Refunds for goods, which have been damaged whilst in your care will not be refunded. Refunds for un-opened goods will be refunded upon receipt of the return.

Shipment problems
If any problems occur with your shipment (loss/damage) please get in contact so that the matter can be rectified as soon as possible. If you need any assistance when making your order please email hello@oxendensoaphouse.co.uk.